{"id":2761,"date":"2024-03-15T14:00:52","date_gmt":"2024-03-15T13:00:52","guid":{"rendered":"https:\/\/openep.ch\/?p=2761"},"modified":"2024-03-06T14:28:10","modified_gmt":"2024-03-06T13:28:10","slug":"customer-satisfaction-and-revenue-reach-new-heights-at-openep","status":"publish","type":"post","link":"https:\/\/openep.ch\/en\/customer-satisfaction-and-revenue-reach-new-heights-at-openep\/","title":{"rendered":"Customer satisfaction and revenue reach new heights at OpenEP"},"content":{"rendered":"

Zurich, 15 March 2024 \u2013 The 2022\/23 financial year proved very successful for the energy trading platform Open Energy Platform AG (OpenEP). A high level of customer satisfaction, a new fixed price model based on market prices and record revenue were the three key factors driving this success over the reporting period. <\/em><\/strong><\/p>\n

Customer satisfaction close to maximum level<\/strong><\/p>\n

OpenEP is particularly pleased by the figure measuring customer satisfaction, which is based on a survey of the energy services provider\u2019s customers \u2013 local energy suppliers. OpenEP and its staff came out of this survey with a score of 5.5 out of a possible 6 points \u2013 an excellent result! Those who took part particularly appreciate the high level of quality at OpenEP and the specialist knowledge of its employees.<\/p>\n

OpenEP fixed price model offers stability<\/strong><\/p>\n

One of the factors that make OpenEP stand out in customers\u2019 eyes is that it is always developing innovative products aimed at offering its customers genuine added value. Recently, for instance, OpenEP\u2019s energy supply customers were given the option of a fixed price model based on market prices. Under this model, prices stay the same over a select period of time, regardless of market developments. Consumers obtaining energy from our customers will benefit from this, too, with lower turnover.<\/p>\n

Another example of OpenEP\u2019s agility is the modern software solution it uses to ensure a seamless supply of gas at all times. By taking further measures to optimise its IT, OpenEP has managed to make its processes even more efficient.<\/p>\n

OpenEP secures liquidity<\/strong><\/p>\n

Thanks in part to the commitment of its employees, OpenEP generated more than CHF 2 billion in revenue in the past financial year. This not only exceeded the energy services provider\u2019s budgeted result, but also set a new record for the company. According to OpenEP\u2019s estimates, revenue of this magnitude should also be achievable in the medium term.<\/p>\n

Moreover, by adjusting payment processes, the company has also made sure it can cover the increased need for liquidity for its customers at all times. OpenEP has gained a good reputation for its strong financial structure.<\/p>\n

In spite of all this positive news, the situation on the market is still tough. The risk of an energy shortage, for example, has still not been averted which makes it all the more important that the sector responded appropriately and installed a monitoring and early warning system in the previous financial year. The sector has also diversified the way it procures energy. OpenEP\u2019s employees have contributed their own knowledge to help with this at federal level.<\/p>\n

OpenEP is sticking to its principles<\/strong><\/p>\n

OpenEP plans to carry on doing what it can to help ensure security of supply. It is also keen to apply its expertise and resources in trading and energy management to the area of decarbonisation. And, last but not least, it intends to stick to its corporate strategy. More specifically, this means OpenEP will continue to work on ensuring the delivery of services for an increasingly complex market and make adjustments in line with even more difficult market conditions. On top of this, it is aiming to remain agile so it can deal with unforeseen events.<\/p>\n

 <\/p>\n

Contact:<\/strong><\/p>\n

Rudolf Summermatter, CEO of Open Energy Platform AG | Beckenhofstrasse 6 | 8006 Zurich, Switzerland | Tel. +41 (0)44 733 62 00 I Email: info@openep.ch<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Zurich, 15 March 2024 \u2013 The 2022\/23 financial year proved very successful for the energy trading platform Open Energy Platform AG (OpenEP). A high level of customer satisfaction, a new fixed price model based on market prices and record revenue were the three key factors driving this success over the reporting period.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-2761","post","type-post","status-publish","format-standard","hentry","category-news-en"],"acf":[],"yoast_head":"\nCustomer satisfaction and revenue reach new heights at OpenEP - Open Energy Platform AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/openep.ch\/text-zur-medienmitteilung\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer satisfaction and revenue reach new heights at OpenEP - Open Energy Platform AG\" \/>\n<meta property=\"og:description\" content=\"Zurich, 15 March 2024 \u2013 The 2022\/23 financial year proved very successful for the energy trading platform Open Energy Platform AG (OpenEP). A high level of customer satisfaction, a new fixed price model based on market prices and record revenue were the three key factors driving this success over the reporting period.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/openep.ch\/text-zur-medienmitteilung\/\" \/>\n<meta property=\"og:site_name\" content=\"Open Energy Platform AG\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-15T13:00:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/openep.ch\/wp-content\/uploads\/2019\/03\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jsabelle Sauter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jsabelle Sauter\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/\"},\"author\":{\"name\":\"Jsabelle Sauter\",\"@id\":\"https:\\\/\\\/openep.ch\\\/#\\\/schema\\\/person\\\/790d9db916c37bca70eddfac8ea3f079\"},\"headline\":\"Customer satisfaction and revenue reach new heights at OpenEP\",\"datePublished\":\"2024-03-15T13:00:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/\"},\"wordCount\":555,\"publisher\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/#organization\"},\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/\",\"url\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/\",\"name\":\"Customer satisfaction and revenue reach new heights at OpenEP - Open Energy Platform AG\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/#website\"},\"datePublished\":\"2024-03-15T13:00:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/openep.ch\\\/text-zur-medienmitteilung\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/openep.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer satisfaction and revenue reach new heights at OpenEP\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/openep.ch\\\/#website\",\"url\":\"https:\\\/\\\/openep.ch\\\/\",\"name\":\"Open Energy Platform AG\",\"description\":\"Das Kompetenzzentrum f\u00fcr Erdgasbeschaffung, Portfoliomanagement und Energiedienstleistungen\",\"publisher\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/openep.ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/openep.ch\\\/#organization\",\"name\":\"Open Energy Platform AG\",\"url\":\"https:\\\/\\\/openep.ch\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/openep.ch\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/openep.ch\\\/wp-content\\\/uploads\\\/2019\\\/03\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/openep.ch\\\/wp-content\\\/uploads\\\/2019\\\/03\\\/logo.png\",\"width\":890,\"height\":200,\"caption\":\"Open Energy Platform AG\"},\"image\":{\"@id\":\"https:\\\/\\\/openep.ch\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/openep\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/openep.ch\\\/#\\\/schema\\\/person\\\/790d9db916c37bca70eddfac8ea3f079\",\"name\":\"Jsabelle Sauter\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/98d25ecf45cebb7144b31a114883ebc426d1464bbf7a84c80d0852610cd38188?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/98d25ecf45cebb7144b31a114883ebc426d1464bbf7a84c80d0852610cd38188?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/98d25ecf45cebb7144b31a114883ebc426d1464bbf7a84c80d0852610cd38188?s=96&d=mm&r=g\",\"caption\":\"Jsabelle Sauter\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer satisfaction and revenue reach new heights at OpenEP - Open Energy Platform AG","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/openep.ch\/text-zur-medienmitteilung\/","og_locale":"en_US","og_type":"article","og_title":"Customer satisfaction and revenue reach new heights at OpenEP - Open Energy Platform AG","og_description":"Zurich, 15 March 2024 \u2013 The 2022\/23 financial year proved very successful for the energy trading platform Open Energy Platform AG (OpenEP). A high level of customer satisfaction, a new fixed price model based on market prices and record revenue were the three key factors driving this success over the reporting period.","og_url":"https:\/\/openep.ch\/text-zur-medienmitteilung\/","og_site_name":"Open Energy Platform AG","article_published_time":"2024-03-15T13:00:52+00:00","og_image":[{"width":890,"height":200,"url":"https:\/\/openep.ch\/wp-content\/uploads\/2019\/03\/logo.png","type":"image\/png"}],"author":"Jsabelle Sauter","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jsabelle Sauter","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/openep.ch\/text-zur-medienmitteilung\/#article","isPartOf":{"@id":"https:\/\/openep.ch\/text-zur-medienmitteilung\/"},"author":{"name":"Jsabelle Sauter","@id":"https:\/\/openep.ch\/#\/schema\/person\/790d9db916c37bca70eddfac8ea3f079"},"headline":"Customer satisfaction and revenue reach new heights at OpenEP","datePublished":"2024-03-15T13:00:52+00:00","mainEntityOfPage":{"@id":"https:\/\/openep.ch\/text-zur-medienmitteilung\/"},"wordCount":555,"publisher":{"@id":"https:\/\/openep.ch\/#organization"},"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/openep.ch\/text-zur-medienmitteilung\/","url":"https:\/\/openep.ch\/text-zur-medienmitteilung\/","name":"Customer satisfaction and revenue reach new heights at OpenEP - Open Energy Platform AG","isPartOf":{"@id":"https:\/\/openep.ch\/#website"},"datePublished":"2024-03-15T13:00:52+00:00","breadcrumb":{"@id":"https:\/\/openep.ch\/text-zur-medienmitteilung\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/openep.ch\/text-zur-medienmitteilung\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/openep.ch\/text-zur-medienmitteilung\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/openep.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Customer satisfaction and revenue reach new heights at OpenEP"}]},{"@type":"WebSite","@id":"https:\/\/openep.ch\/#website","url":"https:\/\/openep.ch\/","name":"Open Energy Platform AG","description":"Das Kompetenzzentrum f\u00fcr Erdgasbeschaffung, Portfoliomanagement und Energiedienstleistungen","publisher":{"@id":"https:\/\/openep.ch\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/openep.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/openep.ch\/#organization","name":"Open Energy Platform AG","url":"https:\/\/openep.ch\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/openep.ch\/#\/schema\/logo\/image\/","url":"https:\/\/openep.ch\/wp-content\/uploads\/2019\/03\/logo.png","contentUrl":"https:\/\/openep.ch\/wp-content\/uploads\/2019\/03\/logo.png","width":890,"height":200,"caption":"Open Energy Platform AG"},"image":{"@id":"https:\/\/openep.ch\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/openep\/"]},{"@type":"Person","@id":"https:\/\/openep.ch\/#\/schema\/person\/790d9db916c37bca70eddfac8ea3f079","name":"Jsabelle Sauter","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/98d25ecf45cebb7144b31a114883ebc426d1464bbf7a84c80d0852610cd38188?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/98d25ecf45cebb7144b31a114883ebc426d1464bbf7a84c80d0852610cd38188?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/98d25ecf45cebb7144b31a114883ebc426d1464bbf7a84c80d0852610cd38188?s=96&d=mm&r=g","caption":"Jsabelle Sauter"}}]}},"_links":{"self":[{"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/posts\/2761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/comments?post=2761"}],"version-history":[{"count":3,"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/posts\/2761\/revisions"}],"predecessor-version":[{"id":2764,"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/posts\/2761\/revisions\/2764"}],"wp:attachment":[{"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/media?parent=2761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/categories?post=2761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/openep.ch\/en\/wp-json\/wp\/v2\/tags?post=2761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}